Refund policy

We want you to love what you ordered from New Chahat Fashion. If something isn't right, here's how returns, exchanges and refunds work. By placing an order, you agree to these terms.

Check Your Color and Size Before You Order

Please look carefully at the color, size guide and product details before you place your order. Screens can show colors a little differently, and fit can vary by style, so we'd rather you take a minute now than have to send something back later.

Your Return Window

You have 21 days from the day your order is delivered to ask for a return.

To be accepted, an item must be:

  • Unworn, unwashed and unaltered
  • Free of perfume, smoke, pet hair, makeup and stains
  • Back in its original packaging with all tags still attached

We look over every return when it arrives. If an item doesn't meet these conditions, we may reject it or issue a partial refund.

What Can't Be Returned

  • Items marked Final Sale on the product page
  • Gift cards
  • Pierced earrings and innerwear (for hygiene reasons), unless they arrive damaged or wrong
  • Items that were altered, stitched, hemmed or customized after delivery

Anything marked Final Sale is clearly labeled before you add it to your cart. Everything else on the store, including items bought during a sale or with a discount code, follows the normal 21-day rule.

Exchanges

If the problem is on our side, such as a wrong size, wrong color, wrong item or a defective piece, we'll exchange it at no cost to you. We cover the shipping both ways.

For size or color choices made by the customer at checkout, we don't offer exchanges, so please review the details before ordering. You're still welcome to return the item for a refund within the 21-day window if it meets the conditions above.

Free Return Shipping

Return shipping is free on all approved returns. Once we approve your return, we'll email you a prepaid shipping label. You don't pay anything to send the item back.

Starting a Return

  • Go to our Return Center and submit your return request.
  • Enter your order number, choose the item(s) and tell us the reason. Add a photo if the item is damaged or wrong.
  • Our team reviews your request and replies within 1 business day with the decision.
  • Once approved, we email your free prepaid return label.
  • Pack the item securely in its original packaging and drop it off with the carrier.
  • We check the item when it arrives and email you the result.
  • Please don't send anything back before your return is approved. Returns sent without approval can get lost or delayed.

When You'll Get Your Refund

After your return reaches us and passes our check, we issue your refund within 7 business days. The money goes back to your original payment method, and we email you when it's sent. Your bank or card company may take another 3 to 5 business days to show it.

You get back the price you paid for the item, including any discount you used. The original shipping charge isn't refunded unless the return is due to our mistake.

Store Credit Option

If you'd rather keep shopping with us, you can choose store credit instead of a refund to your card. Store credit is issued as a gift card by email and doesn't expire.

Damaged, Defective or Wrong Item

If your order arrives damaged, has a defect or isn't what you ordered, tell us within 7 days of delivery through the Return Center. Add photos showing the problem and your order number. After review, we'll send a free replacement or give you a full refund, whichever you prefer. You pay nothing.

Partial Refunds

If a returned item shows signs of wear, damage or missing tags, we may refund only part of the amount. We'll tell you before we process it.

Refund Hasn't Shown Up?

  1. Check your bank or card account again, since pending refunds can take a few days to post.
  2. Call your card issuer if it's been more than 5 business days since our email.
  3. Still nothing? Write to us and we'll trace it.

Contact Us

Email: info@newchahatfashion.shop
Phone: +1 718-322-2108
Address: 114-15 Liberty Ave, South Richmond Hill, NY 11419, United States
Business Hours: Monday - Sunday: 10 AM – 8 PM (EST)