Shipping policy

Thanks for shopping with New Chahat Fashion. This page explains how your order gets from our hands to yours, what it costs, and what to do if something goes sideways. By placing an order, you agree to the terms below.

Processing Your Order

We process every order within 1 business day after payment goes through.

Order before 5:00 PM EST and it counts as that day's order. Anything placed after 5:00 PM EST starts on the next business day. During big sale weeks and holidays we get busy, and processing can run a little longer. If that happens, we'll email you.

Shipping Method and Cost

We offer one shipping method: Standard Shipping.

Standard Shipping costs $7.50 and is free on orders of $89 or more. Delivery takes 4 to 7 business days from the day your order ships. Delivery time starts at the ship date, not the order date.

These are estimates, not promises. Weather, carrier backlogs and holiday rushes can slow things down, and those are out of our hands. We'll still help you chase a late package.

We ship with USPS, UPS and FedEx, and we pick the carrier that works best for your address.

Where We Ship

We ship within the United States only, to all 50 states. We don't ship outside the US right now.

Tracking Your Order

You can track your order any time using the tracking system on our website. We also email you a tracking number as soon as your order ships. Tracking usually starts showing movement within 24 to 48 hours. If you don't see our email, check your spam folder, then write to us and we'll resend it.

Taxes

All orders ship within the US, so there are no customs fees or import duties. Sales tax is added at checkout based on your delivery address and is shown before you pay. It's separate from shipping.

Changing or Canceling an Order

Need to fix an address or cancel? Email us at info@newchahatfashion.shop or call +1 718-322-2108 within 2 hours of ordering. After that, your order is likely already being packed and we may not be able to change it.

Please double-check your address before you check out. If a package goes to an address that was entered incorrectly, we can't be held responsible for it.

Package Marked Delivered but Not There

First, check around your door, with neighbors, and with anyone at home who may have taken it in. Carriers sometimes mark a package delivered a few hours before it shows up.

If it still hasn't turned up after 1 business day, write to us within 7 days of the delivery scan. We'll open a case with the carrier and work out a replacement or refund with you.

Package Late or Stuck in Transit

If your order hasn't arrived 10 business days after the estimated delivery date, contact us. We'll check with the carrier and, if it's truly lost, send a replacement or refund your order.

Damaged in Transit

If your package arrives crushed, torn or with items damaged, send us photos of the box and the item within 5 days of delivery. We'll replace it or refund you, and you won't pay anything extra.

Packages Returned to Us

If a package comes back because of a wrong address, a refused delivery or nobody picking it up, we'll reach out. We can reship it (you'd cover the new shipping cost) or cancel and refund the item cost. The original shipping charge isn't refundable in this case.

Contact Us

Email: info@newchahatfashion.shop
Phone: +1 718-322-2108
Address: 114-15 Liberty Ave, South Richmond Hill, NY 11419, United States
Business Hours: Monday - Sunday: 10 AM – 8 PM (EST)